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FAQ

Do I need to be registered with Akbar Travels to book tickets?

No. It is optional. You can book tickets without registering with us. However, if you wish to register with us, you are most welcome.

How do I register with Akbar Travels?

It's easy. Just click on the Register link and fill in your details.

What are the benefits of choosing Akbar Travels?

Akbar Travels gives you the chance to avail best of deals on Air fares, Plenty of exciting Holiday packages and much more. These will be posted on the site or emailed to you.

What do I do when I need assistance?

You can email your queries to our customer support team at gulfsupport@akbartravels.com and we will get back to you within 1 day of your inquiry during the working days. You can also call us on our toll free number 800 1234 or on 971 43561122.

What should I know before I book an airline ticket from Akbar Travels?

One should know that there are certain restrictions attached that with Special low prices. Once reservation for discounted airline tickets has been made and the payment has been provided to us, your reservation CANNOT be changed, and is completely NON-REFUNDABLE, subject to fare basis & airline restrictions. Tickets are completely non-refundable and non-changeable. Any domestic schedule changes must be made 72 hours prior to the original departure time. To ensure hassle free travel, all reservations must be made in the EXACT name of the person traveling. Nicknames or alias cannot be used. Please note that NAME CHANGE IS NOT PERMITTED AT ANY COST. For International travel, the name on the reservation must be EXACTLY as it appears on the traveler's passport. This is to ensure smooth check-in procedure at airport.

Why can't I find my requested operating flight in my search result?

This is due to several reasons:
- The flights may be sold out.
- Very Close to the departure time.
- Flight has been cancelled by the airline.
- The schedule may require more than one airline to connect and the booking engine may not recognize this.

If you do wish to make any sort of inquiry / request, do send us an email at gulfsupport@akbartravels.com or call us on our toll free number 800 1234 or 971 43561122.

How do I know what restrictions apply to the ticket that I want to buy?

We strongly suggest that you read through all the Fare rules, Terms and Conditions, Restrictions & Penalties. You may also get the same information in advance by calling our customer support executive. If the ticket you wish to purchase is restricted, you are entering into a binding contract. There are other flight options that have higher rates, but they will allow more flexibility; like a change in your travel plans without any fee. It is important to consider all possibilities before you purchase a cheaper ticket with restrictions.

What is an E-ticket?

An E-ticket (electronic ticket) is a paper-less ticket. Instead of receiving a paper ticket, you will be sent a confirmation number through e-mail to use at the airport check-in with your valid photo ID. Using an E-ticket is very simple and completely secure. You CAN'T LOSE an E-ticket since your ticket is your confirmation number and photo identification. And in the event that you forget the confirmation number, the flight number will do the job or you can contact us for the confirmation reference number to get e-mail or e-ticket.

If I purchase an E-ticket, what do I get as proof of purchase?

On buying an E-ticket, you will be sent a confirmation for the same via e-mail. Travelers can present a copy of the same at the time of check-in along with valid photo identification (such as Passport / driver's license/PAN Card). In case, the passenger has not received confirmation mail, then he/she can get in touch with our customer support & request for the same.

After I entered my payment details and submitted it, I got message stating 'Session Expired' , however Payment got deducted and I did not get even an e-ticket.?

Since the online booking procedure is quite of dynamic in nature, many of times post your payment submission, the number of seats requested by you may not be available or Internet link fails resulting in your transaction getting failed / Session Expired or just a Blank Page appearing on your screen. However during the same the payment may get processed through your credit / debit card. Please note that you do not try book again as you may end up getting charged twice. You can get in touch with our customer support team by calling us on our toll free number 800 1234 / 971 43561122 or if you wish to get the money refunded, email us at gulfsupport@akbartravels.com. Even so, it may take maximum 14 working days to process the refund. It will reflect in your account statement depending upon your bank.
Alternatively, in a fare hike scenario, in order to provide the best of services, we at Akbar Travels, try to work out and offer you the best next available fare and request you to pay the additional fare difference to get your booking confirmed.

What are the payment options available on Akbar Travels?

Payment for bookings made on Akbar Travels can be made through your Credit / Debit card, Net Banking or Cash Card. Akbar Travels accepts MasterCard and VISA Credit / Debit cards. All payments must be in Indian Rupees. In case you want to make a payment by cheque or by cash, please contact our customer service team on our toll free number 800 1234 or 971 43561122.

What is CVV number on my credit card?

Card Verification Number (CVV). This Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The card holder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

Under what name will the transaction appear, on my credit card statement?

Your purchase will reflect as 'https://ae.akbartravels.com/' on your credit card statement.

How safe is my credit card information with Akbar Travels?

Security is our top priority and to safeguard your information, our systems are equipped with TURBO SECURE SOCKET LAYER providing a 256 bit encryption. It is the best security practice followed by major online vendor throughout the booking process, and long after you've completed your transaction. Our systems are protected by firewalls that act as shields to our computer networks. Within those systems, our TURBO SECURE SOCKET LAYER server software ENCRYPTS all your information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet.

How do I get my e-ticket details?

Your e�ticket details will be send to your email address, which you have registered with us, when you made your reservation.

How should I re-confirm or verify my flight reservation/booking?

To verify or re-confirm that your reservation/booking was made, you can contact the airline directly or email our Customer Support Team at gulfsupport@akbartravels.com. You can also call us on our toll free number 800 1234 or 971 43561122.

What are the valid travel documents required to get boarding pass/check-in at Airport?

Please carry your e-ticket print out along with a valid Photo Identification Proof (Indian nationals). Foreigners may be required to produce PASSPORT or a copy of the RESIDENT PERMIT on request, at the time of check-in.

PHOTO-PROOFS:
- Valid Passport
- Valid Driving License
- Election Photo Identification Card
- Photo Credit Card
- PAN Card
- Photo Identification Card issued by Government.

What if I misspelled my name while booking a ticket. How do I get it changed?

Please send us a mail on gulfsupport@akbartravels.com to check if the airline you've booked with, entertains change�of�name requests. If the airline doesn't allow it, you'll have to cancel and re�book the ticket.

How do I change my flight travel reservation?

For any kind of rescheduling please send us a mail on gulfsupport@akbartravels.com at least 24 hours before departure. Payment for the same can be made through Travel Utility option available on our portal. Rescheduling for departure less than 24 hours must be done directly with the airline.

How do I cancel my flight travel reservation?

For canceling a ticket, you need to send an email to gulfsupport@akbartravels.com mentioning the correct Akbar Travels reference no. (AKXXXXXXXX). In case of any concern call us on our toll free number 800 1234 or 971 43561122.

The flight I booked was cancelled by the airline. How do I get refund?

If the flight you booked got cancelled, you are entitled to a get full refund, however is subject to airline policy. Please send an email to gulfsupport@akbartravels.com mentioning your Akbar Travels reference number and airline cancelled flight details. In some cases you will have to mail us a stamped copy provided by the airline.

What are the cancellation charges?

The cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what's applicable in your case, please contact us on our toll free number 800 1234 or 971 43561122.
Apart from the airline cancellation charges, Rs.250 ( for Domestic) or Rs.500 (for International) will be deducted as Akbar Travels service fee & applicable bank charges.

If I need to cancel my flight, what's the latest I can do this by?

You can cancel your flight no later than 24 hours before the time of departure. If it's later than 24 hours, you need to contact the airline directly for cancellation.

How will I get my money back after a cancellation? How long it will take to process a refund?

We will credit the money back to the same mode of payment you used while making the booking. Normally, it may take maximum 14 working days to process the refund. It will reflect in your account statement depending upon your bank. Please note that for certain airlines it may take more than 3 weeks for processing the refund.

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