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Privacy Policy

Akbar Travels thanks you for visiting its web site. Because we are committed to respecting the privacy of our web site visitors, this web site Privacy Policy describes the information we may collect from you during your visit to our site, how we may use it, and how we will protect the information which you may opt to provide. This policy explains the efforts to balance our business interests in collecting and using the information we receive from you with your need for appropriate protection and management of any personally identifiable information that you share with us. Please note that by accessing and using this web site you automatically consent to us using any information provided by you in line with this policy.

Intellectual Property Rights

All trademarks, logos and service marks appearing in this web site, and as designated with either a trademark symbol or type form that is different from the surrounding text, are trademarks owned by or licensed to Akbar Travels, its subsidiaries or affiliates. Notwithstanding this disclaimer, all other names and marks mentioned in this web site are the trade names, trademarks or service marks of their respective owners.

Indemnity

The User shall hold Akbar Travels fully indemnified and harmless in case any suit, action, application, revision, writ petition, execution proceedings, claim, demand or any other legal proceedings are initiated against Akbar Travels due to any action/s of the User in using the website including any fraudulent transactions via the credit card.

Enforceability of Provisions

These web site usage terms shall be governed by and construed in accordance with laws of India. If any provision herein is held to be unlawful, void, or for any reason unenforceable, then that provision shall be eliminated or limited to the minimum extent necessary and such elimination or limitation shall not affect the validity and enforceability of any remaining provisions. These web site usage terms constitute the entire agreement between Akbar Travels and you relating to the subject matter herein and you agree to indemnify Akbar Travels for any claims or damages resulting from your failure to abide by these terms and conditions.

Arbitration and Governing Law

All legal disputes will be settled under the laws of Indian courts subject to laws of India. In the event of any dispute of whatever nature, arising under this Agreement, such dispute shall be settled through good faith negotiation among the parties. In case such dispute cannot be resolved by negotiation within 30 days such dispute shall be referred to binding arbitration in accordance with the provisions of the Arbitration and Conciliation Act 1996 of India. The place of arbitration shall be Mumbai, India. The decision of the arbitral tribunal shall be final and binding upon the parties. In case of the dispute requiring intervention of courts, courts in Mumbai alone shall have exclusive jurisdiction.

Injunctive Relief

You acknowledge that a violation or attempted violation of any of this User Agreement and these terms and conditions will cause such damage to Akbar Travels as will be irreparable, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that AKBAR TRAVELS shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by You, or Your affiliates, partners, or agents, as well as recover from You any and all costs and expenses sustained or incurred by AKBAR TRAVELS in obtaining such an injunction, including, without limitation, reasonable attorney's fees. You agree that no bond or other security shall be required in connection with such injunction.

Should any of these terms and conditions in this document be held invalid, that invalid provision shall be construed to be inconsistent with the applicable law. Provisions not otherwise held invalid shall remain in force.

This document is an electronic record in terms of Information Federal Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Federal Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical signatures.

Security

The security and confidentiality of your personal information is of utmost concern to us. However, no data transmission over the Internet can be guaranteed to be completely secure. As a result, while we will use our best reasonable efforts to protect your information, though we cannot warrant or guarantee the security of any information you may transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls.

Minors

Minors are not eligible to register for, or use, or purchase the products and services available on this website. We do not knowingly collect or solicit any personal information from any minor.

Contact Us

If you have questions, comments or concerns about this Privacy Policy please send us an email: info@akbartravels.ae

Consent

By using this website, you consent to the collection, use, and storage of your information by us in the manner described in this Privacy Policy and elsewhere on this website.

Amendment

This Privacy Policy was last updated on [•]. We reserve the right to change, modify or amend this policy at any time. Please check our Privacy Policy periodically for changes. Use of this website after modification implies that you consent to this Privacy Policy as modified.

Terms Of Use

PLEASE READ AND REVIEW THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE.

By using this web site, you agree to these terms and conditions. If you do not agree, please exit and disregard the information contained herein.

General Information

This site contains material about Akbar Travels and its Affiliates, Subsidiaries and Associates (Akbar Travels Group"), which may be of interest to Akbar Travels employees and customers, as well as to members of the Travel Industry and the general public. Your access and use of the information contained herein is subject to the following terms and conditions and all applicable laws. By accessing and browsing this web site, you accept, without limitation or qualification, these terms and conditions and acknowledge that they supersede any other agreement between you and Akbar Travels. When you use the website for online booking of services, please ensure that all the information provided by you such as names, dates of travel, passport numbers etc is accurate. Akbar Travels shall not be liable for any erroneous information given by you. Akbar Travels will not in any way be held liable for any loss or inconvenience suffered by you as a result of erroneous information provided by you.

Limitation of Liability and Security warnings

Akbar Travels will use reasonable efforts to include accurate, complete and up-to-date information on this web site, but Akbar Travels makes no warranties or representations as to its accuracy, completeness or frequency that it is updated. All users agree that access to this web site is at their own risk, and that neither Akbar Travels nor any party involved in creating or delivering this web site shall be liable for damages of any kind, including without limitation, any special, direct or indirect, incidental, or consequential or punitive damages (even if Akbar Travels has been advised of the possibility of such damages) arising out of access to, or use of the information contained on this web site, or any errors or omissions, misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on this web site. This limitation includes damages to, or for any viruses that may infect your computer equipment.

Use of Website

Use of the Website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872, including minors, infirm, undercharged solvents are not eligible to use this Website.

Third Party Products

This web site may contain links to, or be accessed from links on other World Wide Web sites. Akbar Travels does not have responsibility for, or control of, the contents, availability, operation or performance of other web sites to which this web site may be linked or from which this web site may be accessed. In case of third party products displayed on our website, we take no responsibility for the contents, quality or safety of the product in any way. Akbar Travels would not be in any way liable or responsible for any loss, damage or injury sustained by the User as a result of availing such products and services advertised by third parties on the website.

Your Privacy and Personally identifiable information

Access to this web site may be monitored by Akbar Travels. If monitored, the requesting URLs, the machine originating the request, and the time of the request, are logged for access statistics and security purposes. Your use and access of this web site constitutes your consent to such general monitoring.

Additionally, please view AKBAR TRAVELS PRIVACY POLICY, below, for details on how information from the web site may be gathered and used.

Akbar Travels will make every effort to maintain the accuracy and confidentiality of any personal information you supply to us. If you wish to make additions or other corrections to the information that you have sent in, please transmit it to us via the "contact us" on the site.

Personally identifiable information includes your name, address, phone number, e-mail address or any other information which might reasonably be used to identify you individually. Akbar Travels collects personally identifiable information from web site visitors only when it is voluntarily provided. Akbar Travels will not otherwise collect this information from you on our web site.

Disclaimer

Information and related materials are subject to change without notice. This web site and all information and related materials it contains, are provided "as is." Akbar Travels makes no representation or warranty whatsoever regarding the completeness, accuracy, "up-to-datedness", or adequacy of, or the suitability, functionality, availability, or operation of this web site or the information or materials it contains. By using this web site, you assume the risk that the information and materials on this web site may be incomplete, inaccurate, out of date, or may not meet your needs and requirements. Akbar Travels specifically disclaims all warranties, express or implied, including without limitation, the warranties or merchantability, fitness for a particular purpose, and non-infringement with respect to this web site and information, graphics and materials contained herein.

No License

Nothing in this web site shall be construed as conferring by implication, estoppel or otherwise, any license or right to use in any form or manner any copyright, logo or trademark of Akbar Travels or any form or kind of its licensed services. Please be advised that Akbar Travels protects its intellectual property rights to the fullest extent of the law.

Personal Responsibility

If you use this site, you alone are responsible for maintaining the confidentiality of your account information, username and your password/s. You agree to accept responsibility for all activities that occur under your account or password. You represent that you are of age prescribed by law to be eligible to enter into contract, and use this to create binding reciprocal legal obligations, and are capable, ready and willing to discharge any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your login information including credit card and payments details.

Payment Security

Protect your Information

Payment Security is a top priority with Akbar Travels and we assure you that every transaction conducted online with us, is in a secure and safe environment.

To safeguard your information, our systems are equipped with TURBO SECURE SOCKET LAYER throughout the booking process, and long after you've completed your transaction. Our systems are protected by firewalls that act as shields to our computer networks. Within those systems, our TURBO SECURE SOCKET LAYER server software ENCRYPTS all your information, including your credit card information.

The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet.

All credit card transactions on ae.akbartravels.com are processed through a service provided by Mashreq Bank PSC on behalf of MasterCard International, which uses 128-bit Secure Socket Layer (SSL) encryption when transmitting your payment card details. We and Mashreq bank PSC do not receive and do not store sensitive billing information such as your credit card number, cardholder name, and expiration date.

Thus, we are confident that your credit card transaction are safe and secure with Akbar Travels.Akbar Travels is also India's First Travel portal to be protected by Verified by Visa and MasterCard Secure.

Fare Rules and Policies

All Guests, including children and infants, must present valid identification at check-in. It is your responsibility to ensure you have the appropriate travel documents at all times.

All uncheck special fares on following airlines are non refundable tickets

Indian Airlines- X and I class
JetLite- Q and N class
Jet Airways- O, V and W class

Change and cancellation policy

All requests for change or cancellation of any goods and services purchased on this website must be delivered in writing to the service help address provided at the end of these terms or by email to mysupport@akbartravels.ae, and must be received in both cases, on our working days at least 24 hours before these goods and services are scheduled to be provided. Our offices are open ("working days") from 09:00 to 18:00 United Arab Emirates local time on each day from Sunday to Thursday, except on public holidays and holidays declared for private sector establishments in the United Arab Emirates.

You agree to abide by the terms and conditions imposed at the time of your purchase, which will determine the change and cancellation policy applicable to your purchase, including, but not limited to penalties which may apply. Additionally, you agree that:

If a change or cancellation policy relevant to your request is not provided in the terms and conditions imposed at the time of your purchase, your purchase can not be changed and is non-refundable in the event of a cancellation. If a cancellation policy relevant to your request in the terms and conditions imposed at the time of your purchase does not explicitly state a refundable amount or how it may be calculated, your purchase is non-refundable in the event of a cancellation. If the change or cancellation policies relevant to your request in the terms and conditions imposed at the time of your purchase do not specify the price of partly utilized services, they will be calculated based on the price of the utilized services alone at the time of your request and not pro-rata. Requests for permitted changes and cancellations will be processed within 2 working days after all payments required to process the request are settled. In the event of a cancellation, any payments to be refunded after the deduction of payments required to process the cancellation will be credited to the same payment card which was used to make the purchase within 15 working days thereafter and may take up to an additional 30 working days thereafter for the credited amount to appear on the payment card.

JETLITE

Date Change Penalty

AED.41 (airline cancellation fee) + difference in airfare (if any)

Baggage Restriction

Adult: 20     Child: 20     Infant: 10

Eligibility

The fare is only applicable if booked online.

Payment Ticketing

Upon realization of the payment, the ticket(s) will be dispatched through courier company to the delivery address given at the time of booking. The processing time can vary from 1-2 days depending upon the city of delivery. The shipping details will be sent to you via email. For e-tickets/Prepaid ticket advices (PTA), the e-ticket number or PTA details will be sent to you via email upon realization of full payment.

Cancellation and Refunds

The fare is subject to date change and cancellation penalty. The cancellation before departure (if allowed) needs to be done at least 72hrs prior.

The Penalty will be waived off only in case of death of passenger or family member (Death Certificate Required). The Penalty will not be waived if upgrading to a higher class.

The cancellation penalties mentioned above may vary if the cancellation is not done as per the set guidelines.

Combination

This fare cannot be combined with any other fare Until the payment is realized in full, should there be an increase in airfare or taxes, the same will be intimated and charged to the customer.

Until the payment is realized in full, the booking is subject to cancellation by the airline or Akbartravels without prior notice. If the payment is not approved on given credit card number (s), the customer will be notified as soon as possible. In such a scenario the customer needs to speak to the credit card company, or provide alternate credit card number, or change mode of payment as applicable.

Should there be any error on the booking/ticket; the customer should report the same within 24 hours of getting the confirmation email or product receipt, the former holding priority.

Akbartravels is not responsible for loss/damage of shipment by the courier company.

Akbartravels is not responsible for any schedule change by the airline after issuance of the ticket, but will inform the customer of the same.

All tickets are subject to date change and cancellation penalties with exception of some tickets being non-refundable but reusable at a later date as per the rules of the airline. Partially or half utilized tickets are non-refundable.

Before the commencement of your air travel, please check that you possess all the valid documents required for travel - Valid Photo ID, air tickets, etc. Contact airline for further details. If you require any further assistance, our travel consultants are available 24/7 and can be reached via phone or email.

JET AIRWAYS

For Special Fares

Fare can not be combined with any other fare type.Tickets are non endorsable, non refundable and non reroutable. Change in Reservation is not permitted.

Refund

If unused portion of the ticket is presented for refund more than 01 hr. of flight departure, AED 81 will be charged as refund charges. If the same is presented within 01hr of flight departure, basic fare is forfeited. All taxes and surcharge are refundable of unused sectors.

No Show

A NO-SHOW will render tickets and reservation invalid. Tickets will be considered for refund after deducting 100% of the Nett Fare

Re routing

Not permitted.

Upgrade

Change to Higher or lower fare not permitted.

Flight Disruption or Cancellation

In the event of flight disruption/cancellation of flights or flight reschedule more than 01hr, full refund is permitted or passenger can be accommodated in the next available flight. In such case change in reservation is allowed only once. Tickets cannot be endorsed to other carriers for any reason.

Baggage

20kg

Allowance

NotePiece concept is not allowed

Excess baggage charges

1.1% of the Normal Economy class AED basic fare.

Passenger ID

Passengers MUST carry their photo ID's while CHECK-IN. Jet Airways reserves the right to check passengers ID at any point of time .

GO AIR

Go Airlines (India) Pvt. Ltd. (The "Company")

The carriage of a Customer and Baggage on any flights of the Company is subject to GoAir Regulations (as defined below) relating to the conditions of non-International carriage of Customers and Baggage framed pursuant to The Carriage by Air Act, 1972 and the Notification regarding application to carriage which is non-international.

The carriage is subject to regulations relating to the conditions of Non-International Carriage (Customer and Baggage) framed in accordance with The Carriage by Air Act [1972] and Notification regarding application of the Carriage which is non-International.The liability of the Company for damage sustained in the event of the death or wounding of a customer or any other bodily injury suffered by a Customer or by his Baggage during the course of carriage by air will be governed by the provisions of sections 4, 5, 6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications and amendments as notified in the Govt of India, Ministry of Civil Aviation notification and as amended from time to time.

The Company reserves the right to vary, amend or alter these GoAir Regulations at any time without prior notice or liability. Customers are solely responsible for regularly reviewing these GoAir Regulations and Customers agree and acknowledge that by making reservation of GoAir tickets online, subsequent to any such variation, amendment or alteration, shall constitute the acceptance of by the Customer of such variation, amendment or alteration.

For the purpose of these GoAir Regulations, the following words shall have meanings ascribed to them as stated hereunder:

"Baggage" means Customers' personal property accompanying the Customer on the trip. It consists of both Checked Baggage and Cabin Baggage.

"Booking" also referred to as electronic ticket or e-ticket, shall mean means the details which the Company or the Company's authorized agent has entered into the reservation system relating to a journey.

"Cabin Baggage" shall mean any of the Customers' Baggage other than checked Baggage.

"Checked Baggage" means that part of the Baggage which the Company has taken into its custody for carriage in the hold of the aircraft and for which the Company has issued a valid baggage check.

"Customer" means any person, other than members of the Company's crew, with a Booking who is to be carried or who is carried on the aircraft.

"Fare" means the price any person with a Booking pays the Company for a seat on a flight between one point of origin and one point of destination.

Before You Travel

The Company only offers "e-tickets". An itinerary does not constitute a document of carriage. The primary record of carriage is the Booking in the database of the Company and in the event of any differences between the itinerary and the Booking in the database of GoAir, the Booking shall prevail.

Check-In

All Customers, including infants, must carry and present on demand valid photo identification at Check-in. Customers are notified that all timings indicated are as per local time at the airport and our Customer check-in begins 2 hours prior to and closes 40 minutes prior to the scheduled departure time of the relevant flight.

Flight Changes / Cancellations

Fares and schedules are subject to change without notice. When the Company announces new routes, they may be subject to change and regulatory approval.

Since the Company offers everyday low fares, once a Customer's Booking is confirmed and paid-for and the e-ticket is issued, the amount paid is non-refundable. Check-in commences 2 hours prior to scheduled departure. Failure to show up for the flight at least 40 minutes prior to the scheduled departure will result in the fare being forfeited and the Company will not provide any monetary refund of the Fare.

Subject to availability and payment of all applicable amounts, changes can be made to your booking as follows.

Changes to the origin and/or destination of travel and Customer name changes are not permitted.

Changes to date or time can be made to your booking if you notify us atleast 6 hours prior to the scheduled departure time by visiting our website, our Airport ticketing counter or calling GoAir Customer Call Centre.

Changes to your reservation will result in a fee of AED.41 per person per sector per event, when rebooked through the website and AED.45 per person per sector per event when rebooked by Go Customer Call centre or Airport ticketing office.

Changes to the reservation will result in the above fee plus any difference in the fare between the original fare paid and the fare for the revised booking. At the time, your Booking is changed you must pay the difference (if any) if the fare you originally purchased is lower than the fare available on the date of the change. If the new fare is

lower than the originally booked fare - the balance of the original booking amount and the new amount (including rebooking fee) will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. This fee is subject to change without notice.

Cancellations to bookings may be made up to two (2) hours prior to the scheduled departure time for a fee of AED 49 per person, per segment per event. The balance of the original booking amount will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. This fee is subject to change without notice.

In case of cancellation of a booking, made by a Go channel partner, refund has to be collected from that respective Go Channel.

All fares are subject to change until purchased.

Customers should note that certain Fares are offered subject to certain conditions, which may limit, restrict or exclude the right of the Customer to change or cancel Bookings. Infants under the age of 2 years, and not occupying a seat, are required to pay the PSF tax of AED.19 (or as may be applicable at the time of the Booking).

We recommend that Customers verify their travel itinerary at between 72 to 24 hours before the scheduled departure of the flight on the Company's website at www.goair.in. Baggage & Security:

The Company will, at all times, have the right to refuse to carry any Baggage that does not comply with, applicable law, the Citizens Charter framed by the Company, other policies of the Company and/ or any requirements of the Bureau of Civil Aviation Security ("BCAS"). As required by applicable law, Customers will be subjected to a security screening prior to boarding the aircraft.

As stipulated by BCAS guidelines, Customers may carry a maximum of one piece of Cabin Baggage, , with an additional restriction of maximum weight for one piece of 7 kgs., not to exceed 55cm + 35cm + 25cm (Total 115 cm) in dimension. The Company offers Customers the option to check-in up to 15 kgs. of Checked Baggage, not to exceed 158 cm in overall dimensions (L+W+H), per paying Customer (this does not include infants below the age of 2 years).

Checked Baggage in excess of 15 kgs. is subject to payment of a fee of AED 6 per kg. to be paid at check-in at the airport. The Company may accept excess Baggage only of space permits.

The Company assumes no responsibility or liability for damage or wear and tear to luggage (including without limitation, scratches, tears, dents, soiling, breaking, leaking, scuffs, manufacturing defects etc. including any damage to the zippers, straps, wheels and/ or handles of the Baggage). GoAir will not be liable for any loss or damage caused

by delay in the carriage by air, of Customers or Baggage.

We recommend that all medication, valuables and precious items (cameras, jewellery, money, electronics, etc.) and items which are perishable should be carried in the Customer's Cabin Baggage and not the Checked Baggage.. The Company shall not accept any responsibility for these items.

In any of the circumstances not covered in these GoAir Regulations, the entire liability of the Company for loss, delay or damage to Baggage is limited to AED.17 per kg subject to a maximum of AED 245 only. Notwithstanding the above, the Company however assumes no liability for fragile or perishable items.

Onboard Our Flights:

The Company reserves the right to refuse passage to any Customer who is under the influence of alcohol or drugs, or where the Company or its duly authorised representatives/ staff believe that it is necessary for the safety and comfort of other Customers or for the protection of property. The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the Company may constitute risks to the aircraft or to other Customers. Children under the age of 12 require adult accompaniment at all times. For more details kindly refer to the Citizens Charter framed by the Company.

The reservation itinerary issued by the Company shall be subject to rules of cancellation framed by the Company for the time being in force, which may be reviewed at the Company's website at www.goair.in or at the offices of the Company on request.

On all flights of GoAir, snacks and beverages may be for sale (subject to availability) to Customers. Smoking or consumption of alcohol is strictly prohibited on board any of our flights. Use of mobile phones is also prohibited on board any of our flights.

The Company is always entitled to, without assigning any reason whatsoever, cancel or delay the commencement or continuance of any flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the Customers or any other person on any ground whatsoever.

In the event of death of a Customer, or any bodily injury or wound suffered by a Customer which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of the Company for each such Customer shall be AED 40697 only if the Customer is 12 years or more of age and AED 20349 if the Customer is below 12 years of age on the date of the accident.

Where bad weather or events beyond the control of the Company have resulted in any of the flights of the Company being cancelled or delayed, the Company will try to assist Customers to get to their destination, but will not be liable in any manner for such delay or cancellation. The Company does not connect to other airlines and hence is not responsible for any losses or damages incurred by the Customers while trying to connect to or from other airlines, whether as a result of a delayed or cancelled flight or not. If at any stage it is found that the aircraft with the booked load or Customers will be over loaded, the Company will have the right to decide which Customers or baggage/ articles shall be off-loaded and such decision shall be final and binding.

Except in the case of its act(s) or omissions done with intent to cause damage, the Company shall not be liable for any errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of the Company as to the dates or time of departure or arrival or as to the operation of any flight.

Governing Law and Disputes

These GoAir Regulations shall be subject to, interpreted in accordance with and governed by Indian law. All claims and disputes shall be subject to the exclusive jurisdiction of Mumbai, India only.

Special Condition for Srinagar & Jammu Airports

Passengers traveling on flights originating from Srinagar & Jammu Airports will not be allowed to carry any hand baggage and are requested to report 3 hours prior to departure time at Srinagar and Jammu airport for check-in due to extra security measures.

Counters will close one hour prior to departure.

SPICEJET

Terms & Conditions for Spicejet

The carriage of a Guest is subject to SpiceJet regulations relating to the conditions of Non-International Carriage (Passenger and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the Carriage which is non-international. These regulations are known as SpiceJet Non-International Carriage (passenger and baggage) Regulations 1992. The liability of the company for damage sustained in the event of the death or wounding of a passenger or any other bodily injury suffered by a passenger or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications, etc. as notified in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time. All disputes shall be subject to jurisdiction of Delhi only.

SpiceJet is a ticket less airline. An itinerary does not constitute a document of carriage. The Booking in the SpiceJet database is the primary record of carriage and in the event of any differences between the itinerary and the Booking in the SpiceJet database, the Booking will prevail.

All Guests, including children and infants, must present valid identification at check-in. It is your responsibility to ensure you have the appropriate travel documents at all times.

Guests check-in begins 2 hours prior to the flight for seat assignment and closes 30 minutes prior to the scheduled departure.

Schedule is subject to change and regulatory authority approvals.

Guests may carry a maximum of one piece of cabin baggage, as defined by BCAS guidelines, with an additional restriction of maximum weight of one piece of 10.0 kg, not to exceed 55cm + 35cm + 25cm (Total 115 cm). Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports.

SpiceJet allows its Guests to check-in up to 20 kg of luggage, not to exceed 158 cm in overall dimensions (L+W+H), per paying passenger. Baggage in excess of 20 kg is subject to a fee to be paid at the airport at check-in. SpiceJet will accept excess baggage if space permits. SpiceJet may refuse to carry any luggage that does not comply with its policies.

Bookings are non-refundable. Failure to show up for the flight at least 30 minutes prior to the scheduled departure will result in the fare being forfeited.

Any promotional / auction fare purchased in conjunction with return fare cannot be cancelled or changed.

Bookings made through Travel Agents a non-refundable Transaction Fee will be collected directly by them. Changes to the date or time can be made to your Booking if you notify us at least 2 hours before the scheduled departure time by phoning the SpiceJet Sales & Reservation Centre or at the airport or through the SpiceJet internet web site at www.spicejet.com Guest name changes are not permitted. Changes to your reservation will result in a fee, as shown in the fare rules, plus any difference in the fare between the original fare paid and the fare for the revised booking.

Where bad weather or instances beyond SpiceJet control has resulted in your flight being cancelled or delayed, SpiceJet will try to assist you to get to your destination, but will not be liable in any way for the delay or cancellation.

SpiceJet assumes no liability for wear and tear to luggage (scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling or manufacturer defects).

SpiceJet does not connect to other airlines; therefore, SpiceJet is not responsible for any losses incurred by our Guests while trying to connect to or from other airlines.

The consumption of alcohol on board is strictly prohibited.

SpiceJet reserves the right to refuse passage to any passenger that is under the influence of alcohol or drugs, or where SpiceJet believes it is necessary for the safety and comfort of you or other Guests or for the protection of property.

Smoking is not permitted on any SpiceJet aircraft.

SpiceJet highly recommends that you remove all valuables (cameras, jewelry, money, electronics, perishables, etc.) and medication from your check-in luggage and place them in your carry-on. SpiceJet will not accept responsibility for these items. In case, the passenger decides to carry any valuables in their checked-in baggage against the above advice; they will do this at their own risk and shall not hold SpiceJet responsible for any pilferage / damage / etc. to such valuables. They shall lay no claim against SpiceJet, its employees, agents, successors etc in this regard. Guests will be subjected to a security screening prior to boarding the aircraft. This is mandatory per Indian Regulations.

Guests will be subjected to a security screening prior to boarding the aircraft. This is mandatory per Indian Regulations.

The company reserves to itself the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the passengers or any other person on any ground whatsoever. The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the company may constitute risks to the aircraft or to the persons on board.

If at any stage it is found that the aircraft with the booked load or passengers will be over loaded, the Company will have the right to decide which passengers or articles shall be off-loaded and such decision shall be binding.

The Company is not liable for any loss or damage occasioned by delay in the carriage by air of passengers or baggage. Receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.

The Carrier's liability for loss, delay or damage to baggage is limited to AED 17 per kg with a maximum of AED 245 only. The Carrier assumes no liability for fragile or perishable articles.

The reservation itinerary issued by the Company shall be subject to rules of cancellation made by the Company for the time being in force, which may be seen at our website www.spicejet.com or at our offices on request.

In the event of death of a passenger, or any bodily injury or wound suffered by a passenger which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of the Carrier for each passenger shall be AED 40697 only if the passenger is 12 years or more of age and AED 20348 if the passenger is below 12 years of age on the date of the accident.

Children under the age of 12 require adult accompaniment at all times. SpiceJet will accept children aged between 5-12 years traveling alone as unaccompanied children (as per UNMR inventory). SpiceJet charges AED. 41 per child, per one-way trip for offering this service in addition to the applicable fares for their travel. Guests should complete and sign an Unaccompanied Minor Form at the departing airports.

SpiceJet provides water and a light snack free of charge on all its flights to all our Guests.

Infants under the age of 2 years, and not occupying a seat, are subject to a fee of AED. 23 plus the government PSF tax of AED.19.

The use of wheelchairs is limited to only 4 guests per flight, which needs to be booked in advance through our guest Sales & Service Reservation center. There is no charge for this service. SpiceJet also offers appropriate assistance to blind passengers.

Sports/Skiing equipment will be subject to a fee of AED.41 per equipment, per sector.

There would be a transaction surcharge of AED. 9 and Congestion charge of AED. 13 applicable for every booking in the basic fare addition to Fuel Surcharge of AED. 61 and a Government Tax (PSF) of AED. 18

INDIGO

IndiGo Citizen's Charter:

Introduction

IndiGo is built for people with things to do, places to be, people to see – who don't want to waste time, money or energy in the process. By minimizing the cost, time and tension of air travel, IndiGo opens up a country full of opportunities. With IndiGo, you've got a billion reasons to fly!

IndiGo incorporates the best hardware, software, interface design & personnel from around the world. The IndiGo team uses all of these resources to design processes and rules that are safe and simple, that make sense, and that cut waste and hassles, which in turn ensure a uniquely smooth, seamless, precise, gimmick-free customer experience at fares that are always affordable.

IndiGo focuses on doing one thing, and doing it well. That's why we have:

  • One type of airplane – brand-new Airbus A320s
  • One type of fare – low
  • One type of customer service - professional
  • One type of route - serving destinations within India
  • One way to deal with delays, reschedule and cancellations – honestly

We believe that we can offer the lowest fares by staying focused, which keeps our costs down without cutting corners or compromising on things that matter.

Please note that personal data given to IndiGo is for the purpose of making a booking for carriage and for obtaining ancillary services that IndiGo may offer from time to time. For these purposes, the Customer authorizes IndiGo to retain such data and to transmit such data to its own offices or third parties involved in the provision of such services.

The term "Flight Segment" as used herein means a single take-off and landing; for example, Delhi – Guwahati on IndiGo Flight 101. The term "Sector" as used herein means one or more consecutive Flight Segments having the same flight number; for example, Delhi-Guwahati-Imphal on IndiGo Flight 101.

Our Aircraft

Our aircraft are brand-new Airbus A320-200s, with a single-class configuration consisting of 180 passenger seats.

Making a Reservation and Payment for Travel

IndiGo delivers a hassle-free experience when booking flights, with new and revolutionary ways to book that suit your lifestyle and your needs.

IndiGo is a "ticket-less" airline. An itinerary does not constitute a contract of carriage. The booking in IndiGo's database (the "Booking") is the primary record of carriage and in the event of any differences between the itinerary and the booking in Indigo's database, the database booking will be the reference point and shall prevail.

Your booking becomes confirmed (i.e., it becomes a "Confirmed Booking") when IndiGo or its authorized agent receives your payment and issues you a valid confirmation number (called a "Confirmation Number" or "PNR Number"). Please take note of this Confirmation Number, as it may be required for future reference.

IndiGo bookings and payments can be made at the following points of sale:

On the IndiGo website: goindigo.in Using a GPRS-capable phone or PDA: http://mobile.goindigo.in
By contacting 24/7 IndiGo Call Centre: (0) 99 10 38 38 38 or Toll free 1 800 180 38 38.
IndiGo Airport Counters
Participating Travel Agencies
IndiGo Shops
Reliance World retail outlets

Customers using our website and/or travelling with IndiGo agree to our Conditions of Carriage that are available on our website or on request at the airport.

IndiGo accepts MasterCard, American Express and VISA at IndiGo Call Centre, goindigo.in, and http://mobile.goindigo.in. Currently IndiGo is unable to accept international credit cards.

Cash and credit cards are also accepted at IndiGo Airport Counters, participating Travel Agencies, IndiGo Shops and Reliance World retail outlets.

Important Information: In addition to valid photo identification customers may be required to present the credit card or a photo copy of credit card used to pay for their booking, at check in.

IndiGo does not accept personal cheques.

We recommend that you check your itinerary for accuracy, and verify your itinerary 24 to 12 hours before the scheduled departure of the flight on our website, goindigo.in.

IndiGo does not permit any open dated bookings.

Fare Rules

All our bookings have the same rules and conditions for ease of understanding.

Once purchased, our bookings are not refundable; but if your travel plans change, you can use your booking as a credit for future travel.

Fares booked through goindigo.in or http://mobile.goIndiGo.in (for our Customers who have GPRS capability in their phones or PDA's) are bound by the same terms and conditions of all IndiGo bookings.

IndiGo offers all its fares on a one-way basis for ease of purchase.

All IndiGo fares are quoted in Indian Rupees (Rs, or AED ).

IndiGo fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport service between airports and between airports and town terminals.

Please note that certain fares may have conditions which limit or exclude your right to change or cancel bookings.

Fares and schedules are subject to change without notice. IndiGo's schedule is also subject to regulatory authority approvals.

Once purchased, your fare will not change; provided, however, that if you request a subsequent change in the booking or routing, revised fares may be applicable.

IndiGo offers a hold and pay facility for Customers who do not have credit cards. Customers can contact IndiGo Call Centre, or use our GRPS mobile device booking site, http://mobile.goindigo.in, to make a booking and hold it for 24 hours. During the hold period, Customers need to confirm the booking by paying in cash at one of our "hold and pay" agents, which include IndiGo Shops and IndiGo Airport counters. Please note that hold bookings cannot be made for travel that starts within 48 hours. IndiGo Shops will collect AED 17 fulfilment fee for this facility. Other travel partners will collect 5% of the base fare + Fuel Surcharge as transaction fee .

An IndiGo booking is valid from the date the booking was made until the last commencement date of travel thereon. Unused bookings, or portions thereof, are non-refundable and will expire unless used or changed in accordance with IndiGo's rules and regulations.

A person shall not be entitled to be carried on an IndiGo flight unless that person presents an itinerary valid and duly issued in accordance with IndiGo's Regulations.

IndiGo bookings are not transferable.

If someone other than the Customer entitled to be carried attempts to travel, or to obtain a refund in connection therewith, IndiGo shall not be liable to the Customer so entitled if in good faith it provides carriage or makes a refund to the said person.

The booking itinerary issued by the company shall be subject to rules of cancellation made by the Company which, may be seen at our website, goindigo.in, or at Airport Counters on request.

Special Rules and Charges for Certain Customers, Pets and Baggage

IndiGo offers everyday low fares, and therefore does not offer special fares for families, children, senior citizens, foreign nationals and armed forces.

IndiGo offers special services for Unaccompanied Minors, Infants and Wheelchair Customers. Such Customers are required to mention the requirement of these services at the time of making the booking. IndiGo reserves the right to deny these services to Customers if not requested in advance.

For safety reasons, infants under the age of 2 years ("Infants"), as of the last date of travel, cannot travel in their own seat and must be seated in an adult's lap. Infants not occupying a seat are subject to a fee or AED. 23 per Sector which is non refundable/non changeable plus the government PSF tax of AED. 23 per Sector (or as may be applicable at the time of booking). A maximum of one Infant is allowed per adult. No baby/car seats or push chairs are allowed in the aircraft cabin. No extra seats may be booked for Infants, and Infants do not qualify for a free Baggage allowance. Proof of age is required, so please have the Infant's valid photo-ID available for inspection.

The use of wheelchairs is limited to 4 Customers per flight. There is no charge for this service.

Children under the age of 5 must be accompanied by an adult companion at all times. Children between the ages of 5 and 11 must be accompanied by companion aged 16 years or more, unless they are identified as an "Unaccompanied Minor" and the relevant documentation is supplied.

Unaccompanied Minors, aged 5-11, will be accepted for travel under the following conditions, and a fee of AED. 41 per Sector. A parent or guardian is required to complete a signed indemnity form at the point of check-in at each departure airport prior to travel, which must include the name and contact numbers for a parent or guardian who will meet the Unaccompanied Minor at the point of arrival. Valid photo ID for both the Unaccompanied Minor and the parent or guardian is required at the point of check-in. The parent or guardian must remain at the airport until the flight has departed.

IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs for blind Customers are exempt from this rule and should be reserved via IndiGo Call Centre.

Checked Baggage in excess of 20 kg is subject to a fee of AED. 6 per kg per Sector, to be paid to IndiGo at check-in.

Sports/Skiing equipment, golf bags, large musical instruments, and other such odd-sized items submitted as Checked Baggage will be subject to a fee of AED. 41 per piece of equipment, per Sector.

Taxes and Surcharges

IndiGo fares do not include applicable government taxes and surcharges.

Applicable taxes and surcharges are added to the base fare.

Currently taxes and surcharges include a Transaction Surcharge of AED. 9 , a Fuel Surcharge of AED. 73 and a Congestion Surcharge of AED. 12 per Sector.

Additionally, IndiGo is required to apply the Government tax of AED. 18 per Sector.

Various additional surcharges, e.g., for items or travel partner processing fees, may be assessed per Sector or per itinerary in addition to IndiGo's published fare.

Taxes and surcharges may be added, modified, or removed from time to time.

Participating travel partners will collect a transaction fee equal to 5% of the base fare + fuel surcharge for making an IndiGo booking. These charges are paid directly to the participating travel partner to cover their expenses.

IndiGo offers Customers the ability to make a booking and/or to pay for a booking through any IndiGo Shop or Reliance World retail outlet. A surcharge of 5% will apply for this service.

Once a booking is made, fares, surcharges and taxes paid are non-refundable.

Making Changes After Purchase

IndiGo bookings are not transferable. If someone other than the Customer entitled to be carried thereunder attempts to travel, or to obtain a refund in connection therewith, IndiGo shall not be liable to the Customer so entitled if in good faith it provides carriage or makes a refund to the said person.

Changes to your name, your origin of travel, and/or your destination of travel are not permitted.

Changes to the date or time can be made to your booking no later than 2 hours before the scheduled departure time. You can make changes by contacting IndiGo Call Centre, at IndiGo Airport Counters, on the IndiGo website, or through the IndiGo Shop, Reliance World retail outlet, or participating Travel Agents who made the original booking. Changes will result in a fee of AED. 49 per Sector, plus any difference in the fare between the original fare paid and the fare for the revised booking.

All taxes and surcharges are carried across to the new booking. Depending on the changes requested, additional surcharges or taxes may apply.

If the difference in fare, less applicable fees, results in a credit to you, then you shall receive a credit for travel on IndiGo that will remain valid for twelve (12) months from the date of issue.
In the event we provide you a refund (for example, due to a cancelled flight), the form of refund will match the form of original payment.

If the booking was paid for in cash, we will refund in cash, or if the booking was paid for by credit card, we will issue a refund to the credit card.

The refund of a booking issued by a participating Travel Agent, IndiGo Shop, or Reliance World retail outlet can be only done by the party that made the original booking.

Alternatively, you may request a credit to be used for a future IndiGo flight.

Note: Only Customers holding valid IndiGo itinerary are allowed to collect refunds. It is mandatory to show an original photo identity card and to have evidence of the booking to collect any refund.

Checked and Cabin Baggage Rules

IndiGo allows Customers to check-in free of charge up to 20 kg of checked baggage ("Checked Baggage") per paying Customer. Checked Baggage in excess of 20 kg is subject to a fee of AED. 6 per kg per Sector, to be paid to IndiGo. Indigo reserves the right to refuse carriage of any item that does not comply with the Regulations. Infants do not receive any luggage allowance.

Hand Baggage is accepted in the cabin ("Cabin Baggage") subject to the availability of space in the overhead bin. IndiGo provides you the ability to leave your Cabin Baggage at the side of the aircraft prior to departure, and to reclaim it at the side of the aircraft after arrival. In the event space in the cabin is limited, IndiGo may require transfer of your Cabin Baggage to the baggage compartment of the aircraft prior to take-off. In such cases, your Cabin Baggage will be specially tagged and returned upon arrival, either at the side of the aircraft or from the conveyor belts where Checked Baggage is normally received.

The contents of Cabin Baggage and Checked Baggage (collectively, "Baggage") must comply with IndiGo's security guidelines about permissible objects. Customers are requested to log on to IndiGo's website, goindigo.in for further details.

The following articles are prohibited from carriage in the Baggage due to safety reasons:

  • Compressed gasses: deeply refrigerated, flammable non-flammable and poisonous) such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
  • Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
  • Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.
  • Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radio active material, briefcases and attaché case with installed alarm devices.
  • Oxidizing materials such as bleaching powder and peroxides.
  • Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
  • Other dangerous articles such as magnetized materials, offensive or irritating materials.

You may carry a maximum of one piece of Cabin Baggage, as defined by Bureau Of Civil Aviation Security ("BCAS") guidelines with an additional restriction of maximum weight not exceeding 8.0 kg and not exceeding length 55cm + width 35cm + height 25cm = total 115 cm in size.

Passengers will be permitted to carry one clear transparent resealable litre sized plastic bag containing small quantities of liquid items/gels/pastes r items of a similar consistency required for the duration of the journey. The contents will be subject to screening and security checks.

Liquids/gels/aerosols include but are not limited to beverages, shampoos, suntan lotions, creams, toothpastes, hair gels, hair sprays and items of a similar consistency.

Due to airport security regulations, no Cabin Baggage is allowed on any flights from Jammu and Srinagar airports.

A Customer requiring a fully collapsible wheelchair and/or a pair of crutches and/or braces or other prosthetic device may board such items as Cabin Baggage, provided that the Customer is dependent upon them.

For safety reasons, and subject to applicable laws, carriage of dry cell batteries, knives, scissors, sharp instruments, tools, fire arms, ammunition, their toy replicas and explosives etc., are prohibited for carriage in Cabin Baggage.

The following restricted items may be carried in Cabin Baggage:

The contents of Baggage must comply with IndiGo's security guidelines about permissible objects. Customers are requested to log on to IndiGo's website goindigo.in or check with an IndiGo airport representative for further details.

IndiGo recommends that all medication, valuables and precious items (cameras, jewelry, money, electronics, etc.) and items which are fragile or perishable should be carried in Cabin Baggage and not in Checked Baggage. IndiGo shall not accept any responsibility for these items.

If you wish to carry an oversized item on board, which will fit safely in a seat, you must purchase an additional seat on that flight, subject to availability and applicable fares. IndiGo reserves the right to refuse to carry any large pieces which we feel may present a safety risk.

IndiGo assumes no liability for wear and tear to luggage (scratches, torn zippers, straps, wheels, handles, scuffs, dents soiling or manufacturer defects), or for unsuitably packed, perishable, damaged or fragile baggage, or for water damage to non-waterproof baggage.

Receipt without complaint of baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.A customer who leaves the baggage delivery area without reporting a bag as missing to an IndiGo representative will be deemed to have received his/her bag.

IndiGo will make every effort to ensure that your Checked Baggage arrives with you.

IndiGo is not liable for any loss or damage occasioned by delay in the carriage by air of Customer or baggage.

IndiGo's liability for loss, delay or damage to Baggage is limited to AED. 16 per kg with a maximum of AED. 244 only; however, Indigo assumes no liability for fragile or perishable articles.

Checking In For A Flight

A person shall not be entitled to be carried on an IndiGo flight unless that person presents a itinerary valid and duly issued in accordance with IndiGo's Regulations.

Customer check in at the airport begins 2 hours and closes 30 minutes prior to the scheduled departure.

Customer check in at goindigo.in begins 48 hours and closes 2 hours prior to the scheduled departure.

Please note that Customers are requested to report 2 hours prior to departure time at Srinagar and Jammu airports for check-in due to extra security measures.

In order to maintain schedules, the boarding gate will be closed 15 minutes before departure time.

IndiGo will deny the boarding of, and cancel the booking of, a Customer who does not meet the boarding deadlines, without refund or compensation.

Failure to show up for an IndiGo flight at least 30 minutes prior to the scheduled departure will result in the booking being forfeited.

All Customers, including children and Infants, must present valid identification at check in. It is your responsibility to ensure you have the appropriate travel documents at all times.

Important Information: In addition to valid photo identification customers may be required to present the credit card or a photo copy of credit card used to pay for their booking, at check in.

The following are considered to be valid photo identification documents:

  • Valid Passport
  • Valid Driving License
  • Election Photo Identification Card
  • PAN card issued by the Income Tax department
  • Photo identity card issued by the employer, being government and reputed private sector organizations
  • Children traveling on IndiGo should carry their school identification cards or any other photo identification proof along with them.
  • Valid birth certificates of infants need to be produced at the time of check-in for age proof.

Customers who cannot provide sufficient identification will be denied boarding.

IndiGo offers assigned seating at our Airport check-in counters. You can also request seating when making a booking through IndiGo Call Centre. Seats with extra leg-room are available for an additional fee of AED. 8 per Sector.

IndiGo does not connect baggage to other airlines or from one IndiGo aircraft to another at intermediate stopping points. Customers deplaning from one IndiGo aircraft and boarding another IndiGo aircraft, or switching to another airline, must collect their Checked Baggage and report to the check-in counter at least 30 minutes before departure of their onward flight. Customers must ensure that there is enough time gap (we recommend a minimum of 1.5 hours) between two flights if making a booking involving a change of aircrafts or carriers at an intermediate airport stop.

If at any stage it is found that the aircraft, with the booked load of Customers, will be over loaded, IndiGo reserves the right to decide which Customers or baggage shall be off-loaded and such decision shall be final and binding.

IndiGo reserves the right to deny boarding to Customers who it considers to be medically unfit to travel and who do not have appropriate medical certification.

IndiGo reserves the right to refuse travel to any Customer that is believed to be under the influence of alcohol or drugs or where IndiGo believes it is necessary for the safety and comfort of other Customers or for the protection of property.

IndiGo also reserves the right to refuse to carry any Customer whom it considers unfit to travel or who, in the opinion may constitute a risk to the aircraft or to the other Customer and the IndiGo crew members.

Security Screening

As required by applicable law, all Customers will be subjected to a security screening prior to boarding the aircraft.
Printed travel itineraries will be checked at the time of entering the terminal building. Checked Baggage will be screened through an X-ray machine before check-in. Random physical checks are also carried out for Checked Baggage in addition to X-ray screening.
As per Government of India security regulations, Customers will be required to undergo personal frisking & their Cabin Baggage X-rayed before entering the pre-boarding sterile area.
Checked Baggage reconciliation is carried out through an internal matching system. Wherever it is not possible to have the baggage reconciliation, the physical identification of the Checked Baggage by the Customers will be carried out. Unidentified Baggage will not be loaded into the aircraft.
A secondary security check may also be carried out near the step ladder/boarding gate before embarkation as stipulated by BCAS.

According to security regulations, Customers are advised:

  • ot to accept any packets from unknown persons.
  • Not to leave Baggage unobserved at any time, especially within airport area.
  • Unattended Baggage may be removed by Airport Security Staff as object of suspicion.
  • To declare before Baggage screening or check-in if carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules.
  • To carry only one piece of Cabin Baggage, the sum of the three dimensions (length, breadth and height) of which should not exceed 115 cm.
  • Battery cells / Dry cells carried in the Cabin Baggage or in any electrical/ electronic items are liable to be removed and IndiGo may not be in a position to return such removed items same at the Customer's destination. IndiGo recommends that such items be carried in Checked Baggage.
  • All baggage should be clearly labelled with Customer's name, address and contact details.

Onboard the Aircraft

IndiGo provides drinking water free of charge on all its flights to all Customers. Cookies and other beverages may be offered for sale.

IndiGo allows Customers to bring food items on board. Permitted food items include cold snacks, non-alcoholic drinks, snack bars and biscuits. For the convenience of our Customers, messy, oily or strong smelling food items are not allowed on board.

IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs for blind Customers are exempt from this rule and should contact IndiGo Call Centre to make arrangements..

Customers seated near an Emergency Exit will be briefed by the crew regarding Emergency Procedures and are requested to pay special attention to these requirements. Please note that children aged below 15 years and Customers aged above 60 years will not be allowed to sit near the emergency exits.

The Government of India Prohibits the use of mobile phones onboard at all times.

Smoking is strictly prohibited on any IndiGo aircraft. All lavatories are fitted with smoke detectors. Tampering with or disabling a smoke detector is prohibited.

The serving of, or consumption of, alcohol on board is strictly prohibited.

Flight Delays, Reschedule or Cancellations

IndiGo reserves the right to cancel, reschedule or delay the commencement or continuance of a flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without incurring any liability in damages or otherwise to the Customers or any other person whatsoever. Sometimes circumstances beyond IndiGo's control result in flight delays, reschesdule or cancellations. In such circumstances, IndiGo reserves the right to cancel, reschedule or delay a flight without prior notice. Circumstances beyond IndiGo's control can include, without limitation, weather; air traffic control; mechanical failures; acts of terrorism; acts of nature; force majeure; strikes; riots; wars; hostilities; disturbances; governmental regulations, orders, demands or requirements; shortages of critical manpower, parts or materials; labour unrest; etc. IndiGo does not connect to other airlines and is not responsible for any losses incurred by Customers while trying to connect to or from other airlines.

If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours, a Customer shall have to right to choose a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.

In the special case in which a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, a Customer shall have the right to choose to remain at the transit station and to be re-booked onto an alternative IndiGo flight to the final destination at no additional cost subject to availability; or to remain at the transit station and accept a partial refund for the portion of the flight not completed; or to return to the point of origin and receive a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.

Please note that in the event of flight delay, reschedule or cancellation, IndiGo does not provide compensation for travel on other airlines, meals, lodging our ground transportation

Conditions Pertaining to Use of IndiGo's Website

Customers may not use IndiGo's website, goindigo.in, for any purpose that is unlawful or that is otherwise prohibited by IndiGo's Conditions of Carriage.

IndiGo Conditions of Carriage

Introduction and Definitions

The carriage of a passenger ("Customer") and baggage ("Baggage") is subject to IndiGo's regulations relating to the conditions of Non-International Carriage (Passenger and Baggage) Regulations 1992 (the "Regulations"), which are framed in accordance with The Carriage by Air Act, 1972 and the Notification regarding application of the carriage which is non-international.

The liability of InterGlobe Aviation Private Limited ("IndiGo") for damage sustained in the event of the death or wounding of a Customer or any other bodily injury suffered by a Customer or any loss or damage suffered by his/her registered baggage during the course of carriage by air will be governed by the provisions of sections 4.5.6 and the rules contained in the Second Schedule of Carriage by Air Act, 1972 with certain exceptions, adaptations, modifications, etc. as notified in the Notifications published by Ministry of Civil Aviation, Government of India, as amended from time to time.

IndiGo reserves the right to vary, amend or alter these Regulations at any time without any prior notice or liability.

Please note that personal data given to IndiGo is for the purpose of making a reservation for carriage and for obtaining ancillary services that IndiGo may offer from time to time. For these purposes, the Customer authorizes IndiGo to retain such data and to transmit such data to its own offices or third parties involved in the provision of such services.

The term "Flight Segment" as used herein means a single take-off and landing; for example, Delhi – Guwahati on IndiGo Flight 101. The term "Sector" as used herein means one or more consecutive Flight Segments having the same flight number; for example, Delhi-Guwahati-Imphal on IndiGo Flight 101.

Making a Reservation and Payment for Travel

IndiGo is a "ticket-less" airline. An itinerary does not constitute a contract of carriage. The booking in IndiGo's database (the "Booking") is the primary record of carriage and in the event of any differences between the itinerary and the booking in Indigo's database, the database booking will be the reference point and shall prevail.

Your booking becomes confirmed (i.e., it becomes a "Confirmed Booking") when IndiGo or its authorized agent receives your payment and issues you a valid confirmation number (called a "Confirmation Number" or "PNR Number"). Please take note of this Confirmation Number, as it may be required for future reference.

IndiGo bookings and payments can be made at the following points of sale:

On the IndiGo website: goindigo.in
Using a GPRS-capable phone or PDA: http://mobile.goindigo.in
By contacting the 24/7 IndiGo Call Centre: (0) 99 10 38 38 38 or or Toll free 1 800 180 38 38.
IndiGo Airport Counters
Participating Travel Agencies
IndiGo Shops
Reliance World retail outlets

Customers using our website and/or travelling with IndiGo agree to our Conditions of Carriage that are available on our website or on request at the airport.

IndiGo accepts MasterCard, American Express and VISA at the IndiGo Call Centre, goindigo.in , and http://mobile.goindigo.in . Currently IndiGo is unable to accept international credit cards.

Cash and credit cards are also accepted at IndiGo Airport Counters, participating Travel Partners, IndiGo Shops and Reliance World retail outlets.

Important Information: In addition to valid photo identification customers may be required to present the credit card or a photo copy of credit card used to pay for their booking, at check in.

IndiGo does not accept personal cheques.

We recommend that Customers check their itinerary for accuracy, and verify their itinerary 24 to 12 hours before the scheduled departure of the flight on our website, goindigo.in .

IndiGo does not permit any open dated bookings.

Fare Rules

Once purchased, IndiGo bookings are not refundable; but if your travel plans change, you can use your booking as a credit for future travel less applicable charges.

Fares booked through goindigo.in or http://mobile.goindigo.in (for our Customers who have GPRS capability in their phones or PDA's) are bound by the same terms and conditions of all IndiGo bookings.

IndiGo offers all its fares on a one-way basis.

All IndiGo fares are quoted in Indian Rupees (Rs, or AED ).

IndiGo fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport service between airports and between airports and town terminals.

Fares and schedules are subject to change without notice. IndiGo's schedule is also subject to regulatory authority approvals.

Once purchased, a Customer's fare will not change; provided, however, that if a Customer requests a subsequent change in the booking or routing, revised fares may be applicable.

IndiGo offers a hold and pay facility for customers who do not have credit cards. Customers can contact IndiGo Call Centre, or use our GPRS mobile device booking site, http://mobile.goindigo.in , to make a booking and hold it for 24 hours. During the hold period, Customers need to confirm the booking by paying in cash at one our "hold and pay" agents, which include IndiGo Shops and IndiGo Airport counters. Please note that hold bookings cannot be made for travel that starts within 48 hours. IndiGo Shops will collect AED 16 for this facility. Travel Partners will collect 5% Transaction fee.

An IndiGo booking is valid from the date the booking is paid for until the last commencement date of travel thereon. Unused bookings, or portions thereof, are non-refundable and will expire unless used or changed in accordance with IndiGo's rules and regulations.

A person shall not be entitled to be carried on an IndiGo flight unless that person presents a itinerary valid and duly issued in accordance with IndiGo's Regulations.

IndiGo bookings are not transferable.

If someone other than the Customer entitled to be carried thereunder attempts to travel, or to obtain a refund in connection therewith, IndiGo shall not be liable to the Customer so entitled if in good faith it provides carriage or makes a refund to the said person.

The booking itinerary issued by the company shall be subject to rules of cancellation made by the Company which may be seen at our website, goindigo.in , or at our offices on request.

Special Rules and Charges for Certain Customers, Pets and Baggage

IndiGo does not offer special fares for families, children, senior citizens, foreign nationals, students and armed forces.

IndiGo offers special services for Unaccompanied Minors, Infants and Wheelchair Customers. Such Customers are required to mention the requirement of these services at the time of making the booking. IndiGo reserves the right to deny these services to Customers if not requested in advance.

For safety reasons, infants under the age of 2 years ("Infants"), as of the last date of travel, cannot travel in their own seat and must be seated in an adult's lap. Infants not occupying a seat are subject to a fee or AED. 23 per Sector which is non refundable/non changeable plus the government PSF tax of AED. 18 per Sector (or as may be applicable at the time of Booking). A maximum of one Infant is allowed per adult. No baby/car seats or push chairs are allowed in the aircraft cabin. No extra seats may be booked for Infants, and Infants do not qualify for a free Baggage allowance. Proof of age is required, so please have the Infant's valid photo-ID available for inspection. IndiGo reserves the right to cancel any booking where a child attempting to travel as an infant.

The use of wheelchairs is limited to 4 Customers per flight. There is no charge for this service .

Children under the age of 5 must be accompanied by an adult companion at all times. Children between the ages of 5 and 11 must be accompanied by companion aged 16 years or more, unless they are identified as an "Unaccompanied Minor" and the relevant documentation is supplied.

Unaccompanied Minors, aged 5-11, will be accepted for travel under the following conditions, and a fee of AED. 82 per Sector. A parent or guardian is required to complete a signed indemnity form at the point of check-in at each departure airport prior to travel, which must include the name and contact numbers for a parent or guardian who will meet the Unaccompanied Minor at the point of arrival. Valid photo ID for both the Unaccompanied Minor and the parent or guardian is required at the point of check-in. The parent or guardian must remain at the airport until the flight has departed.

In case of normal pregnancies, expectant mothers, up to 32 weeks of pregnancy may be permitted to fly on IndiGo flights provided there are no prior complications. After this a certificate, from the treating obstetrician, is required stating number of weeks the pregnancy has advanced and that the passenger is fit to travel by air.

IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs for blind Customers are exempt from this rule. Customer should contact IndiGo Call centre to make arrangements.

Checked Baggage in excess of 20 kg is subject to a fee of AED. 6 per kg per Sector, to be paid to IndiGo at check-in.

Sports/Skiing equipment, golf bags, large musical instruments, and other such odd-sized items submitted as Checked Baggage will be subject to a fee of AED. 41 per piece of equipment, per Sector.

Taxes and Surcharges

IndiGo fares do not include applicable government taxes and surcharges.

Applicable taxes and surcharges are added to the basic fare.

Currently taxes and surcharges include a Transaction Surcharge of AED. 8, a Fuel Surcharge of AED. 73 and a Congestion Surcharge of AED. 12 per Sector.

Additionally, IndiGo is required to apply the Government tax of AED. 18 per Sector.

Various additional surcharges, e.g., for items or travel partner processing fees, may be assessed per Sector or per itinerary in addition to IndiGo's published fare.

Taxes and surcharges may be added, modified, or removed from time to time.

Participating Travel Agents will collect a transaction fee equal to 5% of the basic fare + fuel surcharge for making an IndiGo Booking. These charges are paid directly to the participating Travel Agent to cover their expenses.

IndiGo offers Customers the ability to make a booking and/or to pay for a booking through any IndiGo Shop or Reliance World retail outlet. A per-passenger surcharge of 5% will apply for this service.

Once a booking is made, fares, surcharges and taxes paid are non-refundable.

Making Changes After Purchase

IndiGo bookings are not transferable. If someone other than the Customer entitled to be carried thereunder attempts to travel, or to obtain a refund in connection therewith, IndiGo shall not be liable to the Customer so entitled if in good faith it provides carriage or makes a refund to said person.

Changes to a Customer's name, the origin of travel, and/or the destination of travel are not permitted.

Changes to the date or time can be made to a Customer's Booking by contacting IndiGo no later than 2 hours before the scheduled departure time. Customers can make changes by contacting IndiGo Call Centre, at IndiGo Airport Counters, on the IndiGo website, or through the IndiGo Shop, Reliance World retail outlet, or participating Travel Agent who made the original booking. Changes will result in a fee of AED. 49 per Sector, plus any difference in the fare between the original fare paid and the fare for the revised booking.

All taxes and surcharges are carried across to the new booking. Depending on the changes requested, additional surcharges or taxes may apply.

If the difference in fare, less applicable fees, results in a credit to the Customer, then the Customer shall receive a credit for travel on IndiGo that will remain valid for twelve (12) months from the date of issue.

In the event we provide a Customer a refund (for example, due to a cancelled flight), the form of refund will match the form of original payment. If the booking was paid for in cash, we will refund in cash, or if the booking was paid for by credit card, we will issue a refund to the credit card. The refund of a booking made by a participating Travel Agent, IndiGo Shop, or Reliance World retail outlet can be only done by the party that made the original booking . Alternatively, a Customer may request a credit slip to be used for a future IndiGo flight. Note: Only Customers having valid IndiGo bookings are allowed to collect refunds. It is mandatory to show an original photo identity card and itinerary to collect any refund.

Checked and Cabin Baggage Rules

IndiGo allows Customers to check-in free of charge up to 20 kg of checked baggage ("Checked Baggage") per paying Customer. Checked Baggage in excess of 20 kg is subject to a fee of AED. 6 per kg per Sector, to be paid to IndiGo. Indigo reserves the right to refuse carriage of any item that does not comply with the Regulations. Infants do not receive any luggage allowance.

Hand Baggage is accepted in the cabin ("Cabin Baggage") subject to the availability of space in the overhead bin. IndiGo provides Customers the ability to leave Cabin Baggage at the side of the airplane prior to departure, and to reclaim it at the side of the aircraft after arrival. In the event space in the cabin is limited, IndiGo may require transfer of Cabin Baggage to the baggage compartment of the aircraft prior to take-off. In such cases, a Customer's Cabin Baggage will be specially tagged and returned upon arrival, either at the side of the aircraft or from the conveyor belts where Checked Baggage is normally received.

The contents of Cabin Baggage and Checked Baggage (collectively, "Baggage") must comply with IndiGo's security guidelines about permissible objects. Customers are requested to log on to IndiGo's website, goindigo.in for further details.

The following articles are prohibited from carriage in the Baggage due to safety reasons:

  • Compressed gasses: deeply refrigerated, flammable, non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
  • Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
  • Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.
  • Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radio active material, briefcases and attaché case with installed alarm devices.
  • Oxidizing materials such as bleaching powder and peroxides.
  • Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
  • Other dangerous articles such as magnetized materials, offensive or irritating materials.

Customers may carry a maximum of one piece of Cabin Baggage, as defined by Bureau Of Civil Aviation Security ("BCAS") guidelines with an additional restriction of maximum weight not exceeding 8.0 kg and not exceeding length 55cm + width 35cm + height 25cm = total 115 cm in size.

Passengers will be permitted to carry one clear transparent resealable litre sized plastic bag containing small quantities of liquid items/gels/pastes r items of a similar consistency required for the duration of the journey. The contents will be subject to screening and security checks.

Liquids/gels/aerosols include but are not limited to beverages, shampoos, suntan lotions, creams, toothpastes, hair gels, hair sprays and items of a similar consistency.

Due to airport security regulations, no Cabin Baggage is allowed on any flights from Jammu and Srinagar airports.

A Customer requiring a fully collapsible wheelchair and/or a pair of crutches and/or braces or other prosthetic device may board such items as Cabin Baggage, provided that the Customer is dependent upon them.

For safety reasons, and subject to applicable laws, carriage of dry cell batteries, knives, scissors, sharp instruments, tools, fire arms, ammunition, their toy replicas and explosives etc., are prohibited for carriage in Cabin Baggage.

The contents of Baggage must comply with IndiGo's security guidelines about permissible objects. Customers are requested to log on to IndiGo's website goIndiGo.in or check with an IndiGo airport representative for further details.

IndiGo recommends that all medication, valuables and precious items (cameras, jewelry, money, electronics, etc.) and items which are fragile or perishable should be carried in Cabin Baggage and not in Checked Baggage. IndiGo shall not accept any responsibility for these items.

If a Customer wishes to carry an oversized item on board, which will fit safely in a seat, he/she must purchase an additional seat on that flight, subject to availability and applicable fares. IndiGo reserves the right to refuse to carry any large pieces which we feel may present a safety risk.

IndiGo assumes no liability for wear and tear to luggage (scratches, torn zippers, straps, wheels, handles, scuffs, dents soiling or manufacturer defects), or for unsuitably packed, perishable, damaged or fragile Baggage, or for water damage to non-waterproof Baggage.

Receipt without complaint of Baggage on the termination of the journey shall be prima facie evidence that the Baggage has been delivered correctly and in good condition. A customer who leaves the baggage delivery area without reporting a bag as missing or damaged to an IndiGo representative will be deemed to have received his/her bag correctly and in good condition.

IndiGo will make every effort to ensure that each Customer's Checked Baggage arrives with the Customer.

IndiGo is not liable for any loss or damage occasioned by delay in the carriage by air of Customer or Baggage.

IndiGo's liability for loss, delay or damage to Baggage is limited to AED. 16 per kg with a maximum of AED. 244 only; however, Indigo assumes no liability for fragile or perishable articles.

Checking In For A Flight

A person shall not be entitled to be carried on an IndiGo flight unless that person presents a itinerary valid and duly issued in accordance with IndiGo's Regulations.

Customer check in at the airport begins 2 hours and closes 30 minutes prior to the scheduled departure.

Customer check in at goindigo.in begins 48 hours and closes 2 hours prior to the scheduled departure.

Please note that Customers are requested to report 2 hours prior to departure time at Srinagar and Jammu airports for check-in due to extra security measures.

In order to maintain schedules, the boarding gate will be closed 15 minutes before departure time.

IndiGo will deny the boarding of, and cancel the booking of, a Customer who does not meet the boarding deadlines, without refund or compensation.

Failure to show up for an IndiGo flight at least 30 minutes prior to the scheduled departure will result in the fare being forfeited.

All Customers, including children and Infants, must present valid identification at check in. It is your responsibility to ensure you have the appropriate travel documents at all times.

Important Information: In addition to valid photo identification customers may be required to present the credit card or a photo copy of credit card used to pay for their booking, at check in.

The following are considered to be valid photo identification documents:

  • Valid Passport
  • Valid Driving License
  • Election Photo Identification Card
  • PAN card issued by the Income Tax department
  • Photo identity card issued by the employer, being government and reputed private sector organizations
  • Children traveling on IndiGo should carry their school identification cards or any other photo identification proof along with them.
  • Valid birth certificates of infants need to be produced at the time of check-in for age proof.

Customers who cannot provide sufficient identification will be denied boarding.

IndiGo offers assigned seating at our Airport check-in counters. Customers can also request seating when making a booking through IndiGo call centre. Seats with extra leg-room are available for an additional fee of AED. 8 per Sector.

IndiGo does not connect baggage to other airlines or from one IndiGo aircraft to another at intermediate stopping points. Customers deplaning from one IndiGo aircraft and boarding another IndiGo aircraft, or switching to another airline, must collect their Checked Baggage and report to the check-in counter at least 30 minutes before departure of their onward flight. Customers must ensure that there is enough time gap (we recommend a minimum of 1.5 hours) between two flights if making a booking involving a change of airplanes or carriers at an intermediate airport stop.

If at any stage it is found that the aircraft, with the booked load of Customers, will be over loaded, IndiGo reserves the right to decide which Customers or baggage shall be off-loaded and such decision shall be final and binding.

IndiGo reserves the right to deny boarding to Customers who it considers to be medically unfit to travel and who do not have appropriate medical certification.

IndiGo reserves the right to refuse travel to any Customer that is believed to be under the influence of alcohol or drugs or where IndiGo believes it is necessary for the safety and comfort of other Customers or for the protection of property.

IndiGo also reserves the right to refuse to carry any Customer whom it considers unfit to travel or who, in the opinion may constitute a risk to the aircraft or to the other Customer and the IndiGo crew members.

Security Screening

As required by applicable law, all Customers will be subjected to a security screening prior to boarding the aircraft.

Printed travel itineraries will be checked at the time of entering the terminal building. Checked Baggage will be screened through an X-ray machine before check-in. Random physical checks are also carried out for Checked Baggage in addition to X-ray screening.

As per Government of India security regulations, Customers will be required to undergo personal frisking & their Cabin Baggage X-rayed before entering the pre-boarding sterile area.

Checked Baggage reconciliation is carried out through an internal matching system. Wherever it is not possible to have the baggage reconciliation, the physical identification of the Checked Baggage by the Customers will be carried out. Unidentified Baggage will not be loaded into the aircraft.

A secondary security check may also be carried out near the step ladder/boarding gate before embarkation as stipulated by BCAS.

According to security regulations, Customers are advised:

  • Not to accept any packets from unknown persons.
  • Not to leave Baggage unobserved at any time, especially within airport area.
  • Unattended Baggage may be removed by Airport Security Staff as object of suspicion.
  • To declare before Baggage screening or check-in if carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules.
  • To carry only one piece of Cabin Baggage, the sum of the three dimensions (length, breadth and height) of which should not exceed 115 cm.
  • Battery cells / Dry cells carried in the Cabin Baggage or in any electrical/ electronic items are liable to be removed and IndiGo may not be in a position to return such removed items same at the Customer's destination. IndiGo recommends that such items be carried in Checked Baggage.
  • All baggage should be clearly labelled wih customers name, address and contact details.

Onboard the Aircraft

IndiGo provides drinking water free of charge on all its flights to all Customers. Cookies other beverages may be offered for sale.

IndiGo allows Customers to bring food items on board. Allowed food items include cold snacks, non-alcoholic drinks, snack bars and biscuits. For the convenience of our Customers, messy, oily or strong smelling food items are not allowed on board.

IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs for blind Customers are exempt from this rule. Customers should contact IndiGo Call Centre to make arrangements.

Customers seated near an Emergency Exit will be briefed by the crew regarding Emergency Procedures and are requested to pay special attention to these requirements. Please note that children aged below 15 years and Customers aged above 60 years will not be allowed to sit near the emergency exits.

The Government of India Prohibits the use of mobile phones on board at all times.

Smoking is strictly prohibited on any IndiGo aircraft. All lavatories are fitted with smoke detectors. Tampering with or disabling a smoke detector is prohibited.

The serving of, or consumption of, alcohol on board is strictly prohibited.

Flight Delays, Reschedule or Cancellations

IndiGo reserves the right to cancel, reschedule or delay the commencement or continuance of a flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without incurring any liability in damages or otherwise to the Customers or any other person whatsoever. Sometimes circumstances beyond IndiGo's control result in flight delays, reschedule or cancellations. In such circumstances, IndiGo reserves the right to cancel, reschedule or delay a flight without prior notice. Circumstances beyond IndiGo's control can include, without limitation, weather; air traffic control; mechanical failures; acts of terrorism; acts of nature; force majeure; strikes; riots; wars; hostilities; disturbances; governmental regulations, orders, demands or requirements; shortages of critical manpower, parts or materials; labour unrest; etc. IndiGo does not connect to other airlines and is not responsible for any losses incurred by Customers while trying to connect to or from other airlines.

If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours, a Customer shall have to right to choose a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.

In the special case in which a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, a Customer shall have the right to choose to remain at the transit station and to be re-booked onto an alternative IndiGo flight to the final destination at no additional cost subject to availability; or to remain at the transit station and accept a partial refund for the portion of the flight not completed; or to return to the point of origin and receive a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.

Please note that in the event of flight delay, reschedule or cancellation, IndiGo does not provide compensation for travel on other airlines, meals, lodging our ground transportation

Conditions and Information Pertaining to Use of IndiGo's Website

Terms and Conditions:

Customers may not use IndiGo's website, goindigo.in , for any purpose that is unlawful or that is otherwise prohibited by these conditions of use.

Customers must not: (i) resell the services provided in the IndiGo website; (ii) use the IndiGo website to make any speculative, false or fraudulent Booking; or (iii) use the IndiGo website so as to interfere with others' use of the IndiGo website. IndiGo does not warrant or represent that use of its online booking facility will be uninterrupted or error-free or that any information, data, content, software or other material accessible through the IndiGo website will be free of bugs, viruses, worms, Trojan horses or other harmful components.

Customers represent that they are of sufficient legal age to use this service, and they possess the legal right and ability to create binding obligations for any liability that they may incur as a result of the use of this service.

Customers understand that they are financially responsible for all uses of this service by them and those using their login information. Customers will supervise all usage of the booking facility under their name or account.

Customers warrant that all information supplied by them and members of their household in using the booking facility are true and accurate.

IndiGo and its licensors retain all rights (including copyright and patent rights) with respect to all software and underlying information and material available through the IndiGo website.

Customers must not download or otherwise export or re-export any software or underlying information or material available through the IndiGo website except with the written permission of IndiGo and in full compliance with all Indian and other applicable laws and regulations; provided, however that any downloading that occurs in the normal course of using the IndiGo website in accordance with the published written instructions of IndiGo shall not be prohibited.

The information contained and/or provided in this website is meant solely for information purposes and should not be relied upon for any other use whatsoever.

Disclaimer:

IndiGo has made best efforts to provide accurate information, however, IndiGo and/or its affiliates do not guarantee the validity or veracity of any such information and as such IndiGo expressly disclaims any liability for any direct, indirect, punitive, incidental, special or consequential damages in respect of actions taken or not taken based on any or all the contents of this website or arising out of or in any way connected with use of the website or with any delay or inability to use the website, or for any information, software, products, and services obtained through the website, whether based on contract, tort, strict liability or otherwise, even if IndiGo has been advised of the possibility of damages.

IndiGo makes no representations about the suitability for any purpose of the information, software, products, and services contained on the website. All such information, software, products, and services are provided "as is" without warranty of any kind. IndiGo hereby disclaim all warranties and conditions—including all implied warranties of merchantability, fitness for particular purposed, title and non-infringement—with regard to the information, software, products and services contained on the website.

IndiGo and its licensors retain all rights (including copyright and patent rights) with respect to all software and underlying information and material available through the website. Access to it does not imply a free license to use it unless permitted by law.

IndiGo's online reservation system resides on a secure server that encrypts purchase information. IndiGo uses all reasonable endeavors to protect personal information from loss, misuse and alteration. Only authorized IndiGo employees or agents, who are under appropriate confidentiality obligations, will have access to personal information. However, Customers will be responsible for any user ID or password that is used on our website. Customers should take due care to protect them. Further, the information, software, products, and services published on the website may include inaccuracies or typographical errors. Changes are periodically made to the information herein. IndiGo may make improvements and/or changes to the website at any time.

Privacy Statement:

IndiGo has created the following privacy statement in order to demonstrate its policy on privacy. Please note that being a company incorporated under the laws of India, IndiGo is currently under no statutory obligation to maintain data privacy unless we have entered into any specific contract on this subject with any other party. This current effort is only as a matter of good faith.

The following discloses our information gathering and dissemination practices for goIndiGo.in . This site may contain links to other sites. IndiGo is not responsible for the privacy practices or the content of such other websites.

We use your IP address to help diagnose problems with our server and/or to administer our website. This gives us an idea of which parts of our site users are visiting. We do not link IP addresses to anything personally identifiable. This means that a user's session will be tracked, but the user will be anonymous.

You can visit most pages on our site without giving us any information about yourself. However, our website may at various occasions require you to give us contact information like your name and email address and other personal information. We use the contact information only to respond to your queries or send you information about our company. Users may opt-out of receiving future mailings by choosing request the same to us by return mail. We may use your personal information to make this website more relevant for your needs and create and publish content that may be useful to you.

We occasionally engage other parties to provide limited services to us or on our behalf. We will only provide those other parties the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

IndiGo may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on IndiGo or the site; (b) protect and defend the rights or property of IndiGo and its family of websites, or (c) act in urgent circumstances to protect the personal safety of IndiGo employees, users of IndiGo's products or services, or members of the public.

Your information may be stored and processed in India or any other country in which IndiGo or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.

When you give us personal information, IndiGo will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

When someone visits the site, a cookie is placed on the user's machine (if the user accepts cookies) or is read if the customer has visited the site previously. One use of cookies is to assist in the collection of the site visitation statistics described above.

Web beacons, also known as clear gif technology, or action tags, may be used to assist in delivering the cookie on our site. This technology tells us how many visitors clicked on key elements (such as links or graphics) on a web page. We do not use this technology to access your personally information on goIndiGo.in ; it is a tool we use to compile aggregated statistics about goIndiGo.in website usage. We may share aggregated site statistics with partner companies but do not allow other companies to place clear gifs on our sites.

If you choose to not have your browser accept cookies from goIndiGo.in , you will be able to view the text on the screens; however, you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.

This site has security measures in place to protect the loss, misuse, and/or alteration of information under our control. The data resides behind a firewall, with access restricted to authorized IndiGo personnel.

IndiGo will occasionally update this privacy statement.

Trademarks:

"IndiGo", "InterGlobe", "IGE", "InterGlobe Technologies", "Powered by InterGlobe Technologies" and/or other InterGlobe corporate names, trademarks, service marks, products and / or services referenced herein are either registered trademarks or trademarks of IndiGo/InterGlobe Enterprises Limited in India and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners such as "Galileo", "United" etc. The example companies, organizations, products, domain names, email addresses, logos, people and events depicted herein are fictitious. No association with any real company, organization, product, domain name, e-mail address, logo, person, or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

Copyright Notice:

Copyright © 2005 InterGlobe Enterprises Limited, 66 Janpath, New Delhi – 110001, India. All rights reserved.

Other Conditions

Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, IndiGo shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents, crew members and/or representatives of IndiGo as to the dates or time of departure or arrival or the operation of any flight.

The times shown in timetables, website or elsewhere are approximate and not guaranteed and form no part of the contract of carriage.

In the event of death of a Customer, or any bodily injury or wound suffered by a Customer which results in a permanent disablement incapacitating him/her from engaging in or being occupied with his usual duties or business occupation, the liability of IndiGo for each Customer shall be limited to AED. 40697 only, if the Customer is 12 years or more of age and limited to AED. 20348 only, if the Customer is below 12 years of age on the date of the accident.

Further details about our destinations, services, flight timings, fares, policies and answers to frequently asked questions are available on our website, goIndiGo.in .

IndiGo reserves the right to change these terms and conditions at any time without prior notice or liability, but will ensure they are made available to Customers.

Any exclusion or limitation of liability of IndiGo shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by IndiGo for carriage and its agent, servants and representatives.

Customers shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.

All disputes shall be subject to the jurisdiction of the courts of Delhi only.

Aircraft and Routes

1. What type of aircraft does IndiGo fly?

IndiGo operates one type of aircraft: brand new Airbus A320-200 aircrafts, seating 180 passengers.

2. How many aircrafts will IndiGo operate?

We plan to receive one new A320-200 from the factory approximately every four to six weeks, starting in July, 2006.

3. Where will IndiGo fly?

Intra-India routes.

Check-in

1. How do I check in?

Customer check in at the airport opens 2 hours before, and closes 30 minutes prior to, scheduled departure. Customers may check in online at goindigo.in from 48 hours until 2 hours prior to scheduled departure.

2. What is required to enter the airport terminal and check-in at the counter?

To enter the airport terminal and check in at the IndiGo Counter, each Customer must provide a print-out of their itinerary along with a valid photo-identity.

Important Information: In addition to valid photo identification customers may be required to present the credit card or a photo copy of credit card used to pay for their booking, at check in.

The following are considered to be valid photo identification documents:

Valid Passport
Valid Driving License
Election Photo Identification Card
PAN card issued by the Income Tax department.
Photo identity card issued by the employer, being government and reputed private sector organizations.
Children traveling on IndiGo should carry their school identification cards or any other photo identification proof along with them.
Valid birth certificates of infants need to be produced at the time of check-in for age proof.

Customers who cannot provide sufficient identification will be denied boarding.

3. Can I be denied boarding if my name or title on the booking does not match the details on my photo identity card?

Yes, boarding can be denied if the name or title on the itinerary does not match the name on the identity card.

Baggage

1. How much baggage can I carry with me?

IndiGo allows customers to check-in free of charge up to 20 kg of checked baggage per paying Customer. Checked baggage in excess of 20 kg is subject to a fee of AED. 6 per kg per sector, to be paid to IndiGo. Indigo reserves the right to refuse carriage of any item that does not comply with applicable safety regulations. Please note that Infants do not receive any checked baggage allowance.

Hand Baggage is accepted in the cabin subject to the availability of space in the overhead bin. IndiGo provides you the ability to leave your Cabin Baggage at the side of the aircraft prior to departure and to reclaim it at the side of the aircraft after arrival.

You may carry a maximum of one piece of Cabin Baggage, as defined by Bureau Of Civil Aviation Security ("BCAS") guidelines with an additional restriction of maximum weight not exceeding 8.0 kg and not exceeding length 55cm + width 35cm + height 25cm = total 115 cm in size.

Due to airport security regulations, no Cabin Baggage is allowed on any flights from Jammu and Srinagar airports.

2. What items are not permitted to be carried on board an IndiGo flight?

In addition to articles prohibited from carriage in checked baggage (see below), for safety reasons, and subject to applicable laws, carriage of dry cell batteries, knives, scissors, sharp instruments, tools, fire arms, ammunition, their toy replicas and explosives etc., are prohibited for carriage in cabin baggage.

Medicines and toiletries in limited quantities which are necessary or appropriate for the Customer during the journey, such as hair sprays, perfumes and medicines containing alcohol may be carried.

Passengers will be permitted to carry one clear transparent resealable litre sized plastic bag containing small quantities of liquid items/gels/pastes r items of a similar consistency required for the duration of the journey. The contents will be subject to screening and security checks.

Liquids/gels/aerosols include but are not limited to beverages, shampoos, suntan lotions, creams, toothpastes, hair gels, hair sprays and items of a similar consistency.

The contents of Baggage must comply with IndiGo's security guidelines about permissible objects.

3 . What items are not permitted to be carried in checked baggage?

IndiGo recommends that all medication, valuables and precious items (cameras, jewellery, money, electronics, etc.) and items which are fragile or perishable should be carried in Cabin Baggage and not in Checked Baggage. IndiGo shall not accept any responsibility for these items.

The following articles are prohibited from carriage in the Baggage due to safety reasons:

Compressed gasses: deeply refrigerated, flammable, non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.
Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radio active material, briefcases and attaché case with installed alarm devices.
Oxidizing materials such as bleaching powder and peroxides.
Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
Other dangerous articles such as magnetized materials, offensive or irritating materials.

4. What if I have a fragile or odd-sized item or need special assistance?

If you wish to carry an oversized item on board, which will fit safely in a seat, you must purchase an additional seat on that flight, subject to availability and applicable fares. IndiGo reserves the right to refuse to carry any large pieces which we feel may present a safety risk.

A Customer requiring a fully collapsible wheelchair and/or a pair of crutches and/or braces or other prosthetic device may board such items as Cabin Baggage, provided that the Customer is dependent upon them.

5. What other security regulations apply to baggage?

According to security regulations, Customers are advised:

Not to accept any packets from unknown persons.
Not to leave Baggage unobserved at any time, especially within airport area.
Unattended Baggage may be removed by Airport Security Staff as object of suspicion.
To declare before Baggage screening or check-in if carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules.
To carry only one piece of Cabin Baggage, the sum of the three dimensions (length, breadth and height) of which should not exceed 115 cm.
All baggage should be clearly labeled with Customer's name, address and contact details.

Please note that Battery cells / Dry cells carried in the Cabin Baggage or in any electrical/ electronic items are liable to be removed and IndiGo may not be in a position to return such removed items same at the Customer's destination. IndiGo recommends that such items be carried in Checked Baggage.

IndiGo Products and Services

1. What onboard services will IndiGo offer?

To keep fares always affordable, IndiGo has designed a clean, comfortable and reliable airline without costly frills that put upward pressure on fares.

2. Will food be served?

IndiGo will offer cookies and soft drinks for sale. Drinking Water is provided free of charge to all Customers.

3. Can I carry my own food onboard to eat?

Yes. Allowed food items include cold snacks, non-alcoholic drinks, snack bars and biscuits. For the convenience of our customers, messy, oily or smelly food items are not allowed onboard.

4. Will IndiGo have air conditioned buses to take people to the aircraft?

Yes! IndiGo will offer new, comfortable, air conditioned buses.

5. Can I interline my IndiGo flight with other domestic and/or international airlines ?

IndiGo does not connect from one IndiGo flight to another or to other airlines and is not responsible for any losses incurred by passengers while trying to connect to or from other airlines or IndiGo flights.

Delays, Reschedule and Cancellation of flights

1. Will I be contacted in advance if my flight is delayed?

If you have provided us your SMS-capable mobile phone number when booking, then IndiGo will notify you in advance through Short Messaging Service (SMS) on your mobile phone.

2. What is IndiGo's policy if a flight is cancelled?

IndiGo reserves the right to cancel, reschedule or delay the commencement or continuance of a flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without incurring any liability in damages or otherwise to the Customers or any other person whatsoever. Sometimes circumstances beyond IndiGo's control result in flight delays or cancellations. In such circumstances, IndiGo reserves the right to cancel or delay a flight without prior notice. Circumstances beyond IndiGo's control can include, without limitation, weather; air traffic control; mechanical failures; acts of terrorism; acts of nature; force majeure; strikes; riots; wars; hostilities; disturbances; governmental regulations, orders, demands or requirements; shortages of critical manpower, parts or materials; labour unrest; etc. IndiGo does not connect to other airlines and is not responsible for any losses incurred by Customers while trying to connect to or from other airlines.

If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours, a Customer shall have to right to choose a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.

In the special case in which a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, a Customer shall have the right to choose to remain at the transit station and to be re-booked onto an alternative IndiGo flight to the final destination at no additional cost subject to availability; or to remain at the transit station and accept a partial refund for the portion of the flight not completed; or to return to the point of origin and receive a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.

Please note that in the event of flight delay, reschedule or cancellation, IndiGo does not provide compensation for travel on other airlines, meals, lodging our ground transportation.

Feedback

1. Who can I contact at IndiGo with feedback or comments?

IndiGo's Customer Relations depatment may be contacted via email customer.relations@goindigo.in with feedback, comments or concerns.

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